Motivational Keynote Speaker Leadership Coaching Training

Gain all the advantages of exceptional service, happy customers and more business – now! Superstar Service™ will give your organization a valuable kick-start to creating more success with every customer.

Your staff will be reminded of the critical importance of Exceptional Customer Service and will be armed with totally relevant tools to use immediately.

Superstar Service™ is an exciting interactive program that clearly explains the value of a focus on service improvement and the concise steps for getting there.

...spirited, humorous, and fast-paced — Thank You!
- Office of Registrars, The University of British Columbia

Immediate Benefits:

• Get your team on board with service-centric thinking.
• Discover ways to improve service quality – that your customer will notice.
• Learn a new language for service delivery.
• Empower your team to make good decisions to better service your stakeholders.

What you will learn:

• Why it’s important to focus your energy and attention where you have influence.
• That you can’t delivery great service from judgement!
• What it means to really own the customer (and to let them know).
• Why you need to remember names and 7 strategies to make it happen.
• The single most powerful way to transform your listening skills.
• The secret of the Moment of Truth and how to impress any customer.
• The 5 stage process to turn any Complaint into an Opportunity.
• Learn how to turn an angry customer into a happy one.
• Discover 7 strategies for Being your Best everyday.

This is the perfect program if:

• You know that service could be better and more consistent.
• You have receive less than favorable feedback from customers.
• You want to get staff excited about delivering great service.
• You know that better service will lead to better business unit success.

Contact us today!

Please contact our office today to discuss your needs and how we can best serve you.

• By Phone:
  800.313.0799 or 250.862.8482
• By Email:
  info@marathoncommunications.com