Motivational Keynote Speaker Leadership Coaching Training

Discover the tools and process to deal with the Tigers (difficult people) in your life and create better, healthier relationships. This powerful program continually gets rave reviews from every participant and industry that adopts it. Facing the Tiger™ will teach you a simple, profound and totally practical approach to creating healthy relationships – everyday.

Facing the Tiger™ will start you on a new, confident path with the skills and awareness to successfully improve the relationships in your life!

Here's what you can expect:

• Gain the tools and confidence to build stronger relationships - every day.
• Free yourself to focus on your work - not on the Tiger.
• Deliver a strong message that "old stories" and conflict will not be tolerated.
• Get on the right path to having winning relationships at work!

How are you managing
the conflict in your life?

Facing the Tiger&trade is a remarkably simple and effective approach to creating more honest and productive relationships. It is about addressing the difficult people at the office (the Tigers) - with clear, easy-to-follow steps to move from avoidance to creating a more open and sincere relationship. And, it is about repairing relationships - before they escalate into full-blown conflict. The results are dramatic! You will have less stress, feel more confident, and be free to focus on your work - not the Tiger!

What you will learn:

Why Pinches are inevitable (and that’s a good thing!)

• Discover the one central reason for all conflict and what to do about it.
• Learn the 4 truths about Pinches you need to know.
• Find out the 6 reasons why you must address all Pinches in the workplace.

Why most conflict resolution usually doesn't work.

• Learn why conflict can often reappear and how to deal with it.
• Find out what most people do when in conflict and why it doesn't work.
• Get the 6 reasons most people will avoid conflict and one reason why you shouldn't.

How there are actually 3 worlds to talk about.

• Find out what most people do wrong in the first 30 seconds of difficult conversations.
• Learn the IOIARA 6-step process to use with difficult people.
• Practice the 4 key questions you must ask yourself before Facing the Tigers in your life.

Why you must first deal with perceptions when dealing with difficult people.

• How you need to 'come down off the ladder' to deal with the real facts.
• Discover the M.R.I. - your ultimate tool for shifting from blame to curiosity.
• Learn the difference between Observations and Evaluations - and why you need to know.

The power of being quiet.

• Find out why listening is often the best strategy and how to do it well.
• Recognize the 'Monkey Mind' that takes you out of the conversation and how to manage it.
• Learn the power of your face and how to prove you are listening every time.

How to express yourself without making the situation worse.

• Learn how to use 'I' statements to successfully express your needs.
• Discover how the secrets of great salespeople can help you in difficult conversations!
• Learn how professional negotiators are always 'hard on the problem and not the person'

Great step by step instructions on facing the 'Tiger'. Thank you!
- Carol Riddell, (BC Lotteries Corp)

To enroll, call toll-free
1-800-313-0799
or register online now!