PHONE 250.862.8482 or 800.313.0799
Motivational Keynote Speaker Leadership Coaching Training
To enroll, call toll-free 1-800-313-0799 or register online now!
Excellent Customer Service is one of the most valuable growth strategies any organization can benefit from. SUPERSTAR SERVICE™ will give you tools and strategies to take your service delivery and customer satisfaction to new heights. We guarantee it!
SUPERSTAR SERVICE™ is a remarkable approach to creating and maintaining customer service excellence. Packed with tools and insights, this dynamic program will get you and your team on the right track to the design and delivery of an exceptional service delivery strategy.
Here's what you can expect:
Give your organization a valuable kick-start - creating more success with every customer.- Receive proven skills, tools and strategies to recharge your service delivery.
- Gain all the advantages of exceptional service: happy customers, fewer complaints and more business - NOW!
- Learn how to share these tools with your staff and how to motivate them to be Superstars.
It reminded me to look at every day as a fresh, new interesting day and to follow through with that thought when doing my job and working with customers. 
- Alberta Chamber Executives
What you will learn:
Why great service is the ultimate strategy.
- Understand why service quality has to be your #1 strategy.
- The facts about what consumers really want and why it matters.
- Learn how successful firms are delivering service differently from the rest.
- Why great service has become an expectation and how to do more.
The brutal truth about what customers measure.
- Five surprising facts about the way customers think.
- Why you need to create a service strategy with staying power.
- Find out why customer feedback forms don't work.
- Discover why you already have all the answers you need, and where to find them!
The Secret of the Circles and why you need to care.
- How we all have Circles of Influence and where we need to put our attention and our energy.
- The trick to becoming an "interested observer" of what you can't change in order to stay focused on what you can.
- Learn the universal truth: "we serve to be served" and how to make it work for you.
- Why most front-line workers lose sight of the real goal in service delivery and how to avoid this.
How to create WOW Moments of Truth.
- Learn how an airline company changed the way we think about service delivery.
- Understand how the small things are actually BIG things to the customer.
- See your service delivery as a set of small "Moments Of Truth".
- Create a new service delivery strategy from the customer's perspective.
Why you need to Own the Customer.
- Discover the two needs every customer has and why you need to exceed them!
- How remembering names wins customers, and 7 proven strategies that work.
- Why you need to be an expert in your field and why the customer cares.
- Learn how judgements can destroy great service and how to avoid it.
Fantastic, I hope you come back to follow up.
- Blair Goguich
To enroll, call toll-free
1-800-313-0799
or register online now!
Well laid out - easy to transfer to our business. And it was entertaining!
- J. Shrelar, Osoyoos Indian Band
Here's how you know this seminar is for you...
- Executives responsible for Customer Service strategies
- Front-line workers.
- Retail firms: owners and staff.
- Hospitality organizations.
- Government managers and staff.
- Managers, Supervisors and Team Leaders involved in serving customers.
- Human Resources experts involved in training or recruitment.
Awesome seminar and very informative and fun!
- Larry Cowen
Challenges past behaviours and actions to take service delivery to the next level.
- David Urban
How to communicate service excellence in every conversation.
- Why you never want to say "But" and what to say instead.
- 10 strategies for improving the listening skills of any employee.
- Discover the greatest mistake most people make when they are listening.
- Learn the inside secret that all great sales people know about how the mind and the mouth compete!
- Get the 5 most powerful questions you want to ask every customer.
Why the upset customer can become the most loyal customer (if you do it right)
- Find out what most people don't know about upset customers.
- Discover the Arousal Cycle and how to 'survive' the upset customer.
- Learn the LISTEN model for turning the unhappy customer into a cooperative customer.
Why Superstar Service™ is a system and not a one-time-thing.
- Learn from the Superstar secrets of Starbucks, Disney, and WestJet.
- Discover why systems are essential for Superstar Service™ and which ones you need.
- Get the 4 critical factors to create your own Superstar service systems.
Why your staff are the service and how to make them Superstars.
- Learn 7 power tips to being at your best every day.
- Create a personal commitment to creating a personal service strategy.
- Understand the payoff for your extra effort and why you should care.
How to create a service culture.
- Why you need to really hear from the customer and 5 strategies to do it.
- Learn 8 strategies for getting good service into the minds of employees.
- How to create a learning culture for great service.
- Gain 6 proven strategies for rewarding staff for doing it right.
- Kelowna – June 17
- Vancouver – June 18
- Victoria – June 19
- Edmonton – June 24
- Calgary – June 25
- QUICK LINKS
- 21 Ways to save time on email!
- UPCOMING EVENTS
- Free introductory teleseminar
with Hugh Culver - #1 The Leadership Toolbox
Tuesday May 13 - 9:15AM - #2 Facing the Tiger
Thursday May 15 - 9:15AM - #3 ReClaiming the Clock
Tuesday May 20 - 9:15AM - #4 Superstar Service
Friday May 30 - 9:15AM
Hugh Culver
C.I.O. Marathon Communications
